Informazioni

Guida all' acquisto

Special

Special

Bestsellers



GENERAL TERMS OF SALE

A - General Information

B - How to buy

C - Payment method

D - Conclusion of the Contract

E - Transaction Security

F - Delivery mode

G - SPEDITION expenses

H - Right of Withdrawal

I - Renunciation of purchase

L - Warranty and Compliance Defects

M - triplo20 Fidelity

N - Privacy

O - Jurisdiction and Applicable Law

P - Conditions

A - General Information

These general conditions govern the sale of products marketed by the website www.triplo20.it owned by:

WAD Agency Ltd.
Apollonian Street, 15 – 2518 Brescia
E-mail: info@triplo20.it P.Iva: IT03738580988 – REA: BS - 558989

The company reserves the right to change these terms of sale at any time and bring them back to the site. Any liability for direct and/or indirect damage to persons and/or things caused by the non-acceptance, even partial, of an order is excluded.

All published prices are VAT included for private users, for resellers the prices shown are VAT excluded

Back to ⇪ index

B - How to buy

The purchase is made through the access and registration of the site triplo20.it. Only products available at the time of consultation can be purchased unless otherwise stated in the product information. triplo20.it reserves the right to change the characteristics of the individual product, also to adapt it to the manufacturer's specifications, without the need for notice; so the proposed images and the description card may not be perfectly representative of the product and differ in color, size and accessories.

Once the product is displayed, you can add it to the cart and, in subsequent windows, confirm the purchase after verifying and confirming the shipping characteristics, price, modes and costs. triplo20.it, once the actual availability of the ordered product is verified, issues acceptance of the order via a self-generated email summarizing the general and particular characteristics, price and terms of sale applied to the product. This notice will also include an "order number"

In the event of triplo20.it not accepting the order, the company is committed to communicating it to the customer in a timely manner.

The customer has the right to cancel the order until the time when it is not taken over by the warehouse and, therefore, prepared for shipping.

All prices on the site are to be understood TO BE VAT INCLUSA FOR private users, for retailers the prices shown are EXCLUSIVE VAT. The company reserves the right to change them at any time, without any notice or notification. In the event that the sale price is incorrect and/or blatantly unreal due to an error the order will be cancelled even if confirmed and the Customer refunded the amount paid.

There is a minimum order of 20 euros excluding VAT

Tax invoice and receipt:

In case the customer needs an invoice, it will be necessary and mandatory to enter the billing information at the time of registration and request the issuance of the invoice at the same time as the purchase by entering the request in the notes field. The invoice will be attached to the shipment.

You will not be able to issue an invoice after the order is taken over.

If you have any issues, please contact our support department online or by email at info@triplo20.com.

Back to ⇪ index

C - Payment method

1. Early Bank Transfer
In the case of payment by bank transfer, the order will only be processed and shipped from the business day after the reported amount is credited. The payment must be made within 5 business days, subject to the cancellation of the order. The bank details are shown on the confirmation email. The "order number" indicated in the confirmation email should be indicated in the transfer card.

2. Credit Card
In cases of purchase of the goods with a credit card payment method, at the same time as the conclusion of the online transaction, the relevant bank authorizes the only commitment of the amount related to the purchase made. The amount for the goods processed is charged to the customer's credit card at the time of the actual fulfillment of the order. Accepted credit cards are all those that rely on the Visa, Mastercard and American Express circuits. triplo20.it, you reserve the right to request supplementary information from you (e.g. landline telephone number) or to send copies of documents proving the ownership of the card used. If there is no documentation required, the order will be canceled. At no point in the purchase process triplo20.it is able to know the buyer's credit card information, as it is typed directly on the website of the bank that manages the transaction. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of triplo20.it contains, nor preserves, such data. In no case triplo20.it can therefore be held liable for any fraudulent and undue use of credit cards by third parties, at the payment of products purchased on triplo20.it

triplo20.it, you reserve the right to request supplementary information from you (e.g. landline telephone number) or to send copies of documents proving the ownership of the card used. In the absence of the required documentation, triplo20.it reserves the right not to accept the order.

At no point in the purchase process triplo20.it is able to know the buyer's credit card information, as they are typed directly on the website of the bank that manages the transaction (with very high security systems); since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of triplo20.it contains, nor preserves, such data. In no case triplo20.it can therefore be held liable for any fraudulent and undue use of credit cards by third parties when paying for products purchased on www.triplo20.it.

3. PayPal
In the case of purchase through the PayPal payment method, at the end of the order the customer is directed to the PayPal login page. The order amount is charged to the PayPal account at the time of the order acquisition. In the event of an cancellation of the order, both by the Customer and in the case of non-acceptance of triplo20.it, the amount will be refunded to the Customer's PayPal account. Order cancellation is possible until the order is not yet in stock preparation. Once the transaction has been cancelled, under no circumstances triplo20.it can be held liable for any direct or indirect damages caused by a delay in PayPal's failure to release the committed amount. At no point in the purchase process triplo20.it is able to know the financial information of the Customer. Since there is no data transmission, there is no possibility that this data will be intercepted. No computer archive of triplo20.it contains, nor preserves, such data. For each transaction made with the PayPal account, the Customer will receive a confirmation email from PayPal.

4. Flag
In the case of a marked payment, it will be possible to pay directly in cash on delivery to the courier. The card payment is a surcharge due to the marking fees. We invite our customers to prepare the correct figure, as indicated in the order confirmation email, to avoid misunderstandings with the courier.

Back to ⇪ index

D – Conclusion of the Contract

The purchase amount will be calculated on the sum of the cost of all the items you intend to purchase, including VAT, net of shipping costs or any additional costs disclosed on the order.

With the selection of the "I confirm my order" button during the purchase process, the buyer declares that he fully and unreservedly accepts all of these General Terms of Sale.

triplo20.it will confirm their orders by sending an email.
triplo20.it reserves the right to change its prices at any time, but the products will be billed on the basis of the tariffs in force when the orders are stored.

The products remain owned by the supplier until the total settlement of the amount due.

Back to ⇪ index

E - Transaction Security

Online credit card transactions are made directly on the Bank's website, via a Secure Server that adopts the Secure Socket Layer (SSL) security system. This protocol, Verisign certified, allows you to communicate in a way designed to avoid intercepting, modifying or falsifying information. triplo20.it does not know the credit card information used by your customers.

Back to ⇪ index

F - Delivery mode

triplo20.it can accept orders only with delivery in the territory of the Italian state. Orders are usually fulfilled in the 48 hours after the order.

triplo20.it does not make shipments to Mail Boxes, post offices, post boxes and to companies that provide domiciliation services.

Delivery is done by express courier GLS at the shipping cost indicated on the screen during the completion of the order.
The cost of the shipment is borne by the buyer, according to the rates and costs indicated. Each delivery is considered completed from the moment the transporter makes the products available to the buyer, as a result of the system used by the transporter to track shipments. It is the recipient's responsibility to check the products at the time of delivery and possibly raise the reserves and complaints that appear justified, including the possibility of rejecting the package if it has been opened or shows obvious signs of deterioration.

Reservations and complaints should be directed to:

WAD Agency Ltd.
Apollonian Street, 3 p.m.
25128 Brescia

by letter recommended to/r or by e-mail through the Customer Serviceform.

No liability can be attributed to triplo20.it in case of delay in the fulfillment of the order or in the delivery of the ordered goods.

When the courier delivers the goods, the customer is required to check:

- that the number of packages being delivered corresponds to the number indicated in the bubble or packing slip (DDT);
- that the packaging is intact, un damaged, wet or, in any case, altered.

Any external damage or mismatch of the number of packages must be immediately contested to the courier who makes the delivery, placing the word "withdrawal with reservation for damaged package", or "collection with reservation for open package" or "collection with reserve for missing packages" on the accompanying document.

Back to ⇪ index

G - Shipping costs

Private:

For orders of up to 69 euros, the cost of the shipment is 7.90 euros (including VAT).

FREE SPEDITION FOR ORDERS OF THE 69 euros (including VAT, excluding shipping costs and any discount coupons).

The costs shown are valid for the whole of Italy (including islands).

Dealers:

Port allocated for orders less than 600 euros (excluding VAT)

Free port for orders over 600 euros (excluding VAT)

Back to ⇪ index

H - Right of Withdrawal

In accordance with the Code of Consumption - Legislative Decree 206/2005, the Customer has the right to withdraw from the purchase agreement, without providing any reason except in the following cases of exclusion:

  • Tailored or clearly customized goods
  • Short-term or rapidly deteriorating assets
  • Sealed goods not returned for hygiene reasons

The maximum period by which to submit the intention to use this right is 14 days from the day the recipient or a third party designated by the recipient. How to use this right will be expressed in the following paragraphs.

The shipment of the returned goods must take place within 14 days after the notice of withdrawal by the Customer (after which the right will be considered deceased) to the following address attaching copy of the order: WAD Agency S.r.l. - Apollonio Street, 15 – 2518 Brescia.

The onus and responsibility of the shipment of the return is understood to be borne by the Customer until it is received by triplo20.it. It will be the care of the seller to report the receipt of damaged goods during transport to the customer who can compete on the courier of such damage. triplo20.it, in this case, will make the goods available to the customer canceling the withdrawal procedure.

Once triplo20.it has received the goods it will refund the customer of the amount paid except for additional expenses beyond those provided by the basic shipping tariff, to which triplo20.it is not required to respond in the event of withdrawal.

The right of withdrawal expires in the event of a substantial defect of the returned product (original packaging not intact or missing, damage, unsuitable state of return, obvious signs of wear and/or neglect) and in the previously exposed cases.

In the event of a waiver of the right of withdrawal triplo20.it will return the goods to the customer who will not be entitled to any refund.

In order to use the right of withdrawal, the Customer is required to communicate to triplo20.it preferably via the website through the "product return" function so accessible: login; enter the order history and select the order you want to return; select all items; insert a message about the cause of dissatisfaction and send the request.

In case of particular difficulties or problems it is possible to send a written request using the fac-like attached to our help center at the following address:

info@triplo20.it

Or via recommended at:

WAD Agency S.r.l. - Apollonian Way, 15 – 2518 Brescia

Spectacular WAD Agency Ltd.

Subject: exercise of the right of withdrawal

............., THERE........................

The underwriter (first and last name and address of those who have signed the contract) intends to avail, according to D. Lgs. 206/2005 art.52 and segg., of the right of withdrawal regarding the contract (or order note) n. ......... subscribed on the date .............. through your site and received on the date.............................

It also requires the return of the sum of euros ........, paid in a down payment (or as a deposit) with the following modalities (bank credit, sift, or return of the promissory notes).

In faith,

(signature)..............................................................................................................................................

Back to ⇪ index

I - Renunciation of purchase

Please note that it is the customer's discretion to reject the goods at the time of delivery. However, it is noted that, when the refund credit memo is issued, in the case of a prepayment (credit card, Paypal, early bank transfer), the shipping costs will be reversed until the delivery address and return to the sender. Therefore, only the amount of the product will be refunded, net of round-trip transport costs.

Back to ⇪ index

L - Warranty and Compliance Defects

All products, except for perishable or consumable products, are covered by a 24-month legal guarantee.

You are entitled to the restoration or replacement of the Product of your choice or, secondly, to an appropriate return of the price or to the termination of the contract (in determining that amount the use of the asset is taken into account) unless one of the possibilities is impossible or excessively burdensome to triplo20.it compared to another.

The law expires if the Customer does not report the compliance defect within two months of the date when the defect always manifests itself unless the product is perishable or expiring in a shorter time, in which case the complaint must be made within that time.

However, the warranty expires if:

  • the product has been repaired or altered by people other than the manufacturer or any other authorized entity;
  • The defect in product compliance occurred beyond the two-year period after the delivery of the product;
  • defects are due (in whole or in part) to misuse, misuse or storage or maintenance or installation, performed by people other than the manufacturer or any other authorized entity, or non-compliance with the instructions provided by the manufacturer;
  • At the time of the conclusion of the Agreement, the Customer was aware of the defect and could not ignore it;
  • The compliance defect stems from instructions or materials provided by the Customer.

In the case of a purchase by professionals (with VAT) the commercial guarantee of good operation lasting 12 months applies.

For any need or clarification regarding the warranty please contact us through the Customer Serviceform.

Back to ⇪ index

M - triplo20 Fidelity

The points collection is free and aimed at registered users on the website www.triplo20.it.

Resellers, distributors, or specific categories of customers with confidential purchase terms are excluded from the promotion.

Registration for the site is free.

HOW TO ACCUMULATE POINTS

  • 1 loyalty point for every usd spent on the site at the end of the order

10 loyalty points are worth 1st discount voucher for subsequent purchases in the form of vouchers of the value corresponding to the balance of assets at the time of the request.

The product card will show the equivalent value in points for the purchase of the product.

Points are awarded at the time of payment and remain valid for 365 days after which they are automatically deleted and will no longer be usable.

In order to apply for a voucher, you will need to reach the 500-point threshold.

Each voucher will be expendable on a minimum order of 50 euros.

If the voucher is more than the total of the cart, the difference will not be refunded. The voucher, once requested, must be spent within 15 days. After 15 days the voucher will be cancelled and the points will not be returned.

On some items offered on particularly advantageous terms (see for example Outlet section etc...) or in the case of special promotions (discounts increased on individual items or product categories, discounts on multiple purchases etc...) loyalty points will not be recognized. In these situations, within the product page, the normal indication of the value in points of the purchase will not be reported.

Back to ⇪ index

N - Privacy

The personal data requested during the order submission is collected by triplo20.it. and treated on IT media, in order to meet the obligations arising from the contract concluded with the Customer and will not be in any case and in no way sold to third parties. triplo20.it. guarantees its customers compliance with the rules regarding the processing of personal data, governed by the New General Regulation on the Protection of Personal Data GDPR, European Regulation 679/2016.

Data processing owner is

WAD Agency Ltd.
Apollonian Street, 15 – 2518 Brescia
E-mail: info@triplo20.it P.Iva: IT03738580988 – REA: BS - 558989

At all times, the client has the right to withdraw consent to the processing of personal data with written communication to be sent to the legal office of WAD Agency Ltd. The customer, who claims to have received the information regarding the processing of personal data, has the right to access his data as planned. Marketing communications will only be sent with the explicit consent of the customer issued together with the authorization to process and submit in the online registration form.

Back to ⇪ index

O - Jurisdiction and Applicable Law

The sales agreement between the customer and triplo20.it is understood to be concluded in Italy and regulated by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence; In all other cases, the territorial competence is exclusively that of the Brescia Forum

Back to ⇪ index

P - Conditions

The terms of this document may be changed by triplo20.it without notice and will be valid from the date of publication on the website

Back to ⇪ index